I’ve just come from the Library, having been invited to join colleagues in a day long strategy workshop, led by a nice bloke called Ken Chad. Throughout the day, we discussed library users’ needs, took a pragmatic view in assessing the work to be done, looked at the barriers we face and some potential solutions. One of the contributions I made was around the benefits of getting to know the users of our Library better and using that knowledge to further improve our library services. There’s nothing remarkable about that. What got me thinking throughout the day was a brief discussion about the role of surveys in soliciting feedback on the services we provide. It got me thinking about some reading I’ve been doing recently around ‘resilience theory’ and a key component of resilience theory is learning from feedback so as to adapt and survive. Resilience theory is a branch of the ecological sciences that “emphasizes non-linear dynamics, thresholds, uncertainty and surprise, how periods of gradual change interplay with periods of rapid change and how such dynamics interact across temporal and spatial scales” (Folke 2006). Folke lists the attributes of a resilient social-ecological system as:

1. the amount of disturbance a system can absorb and still remain within the same state or domain of attraction,
2. the degree to which the system is capable of self-organization (versus lack of organization, or organization forced by external factors), and
3. the degree to which the system can build and increase the capacity for learning and adaptation.

It’s the last point that interests me here. That is, the degree to which something has the capacity to learn and adapt. So, resilience theory is a theory of learning, adaptation and change. It’s not a theory of preservation but rather one of sustainability. Hopkins (2008) has likewise summarised the ‘ingredients’ of resilient systems as:

1. Diversity
2. Modularity
3. Tightness of feedbacks

I think resilience theory is a theory which can be usefully applied to eco-systems, single organisms, individuals, even library systems. Anything that has an interest in longevity or sustainability in the face of inevitable change. So it seems to me that the use of surveys is an implicit admittance of failure in terms of knowing the people who you are surveying.

In our relationships we don’t issue quarterly or annual surveys to find out what people think about us. As I said in the workshop, I’ve never surveyed my wife. I listen to her, I get to know her as she changes and I change, adapt and respond to her needs. This is what it’s like to fall in love. In my experience, you meet someone and the first few months are a concentrated effort to get to know that person. Long days and late nights, talking to each other, discovering connections, sharing ideas and ideals, each person looking for a sense of surprise and delight as we unfold our lived experience in front of each other. In other words, we get to know that person and at the point or the period of falling in love, we commit ourselves to continually learning more about that person, listening to them, taking their feedback and adapting ourselves, growing old together. A relationship where neither or only one person takes on this commitment to listen, learn and adapt is, frankly, living hell.

And in a way, that’s what the most successful online services are engaging in. I’ve never been issued a survey from Google or Amazon. They don’t need to survey me, because they’ve been learning about me, with every click, every purchase, every email, every movement and decision they can track.¹ And using that feedback, that learning, they’ve adapted their services to respond to what they think are my needs.² The ‘tightness of feedbacks’, as Hopkins puts it, is essential to long-term friendships, marriages and, yes, the sustainability of library services. We need to get to the point where the feedback we receive from surveys is not necessarily perfect (what relationship is?), but is no longer of any use to us, because we already know what library users need, enjoy and are interested in. By creating a library system that learns from every person who uses it and adapts over time to the environment it is part of, we create a resilient and therefore a sustainable library system that its users fall in love with.

1. I completely neglect to discuss privacy issues here. Needless to say, falling in love is quite different to being stalked. [↩]
2. Sometimes they impose features on users and the technology can drive our actions and create artificial needs, and many of us recognise this manipulation or domination of the technology and begin to reject it, calling off the relationship. Sometimes people can become subservient in the relationship, too. [↩]

I’m starting to write a book chapter on Open Education and have been thinking about its meaning as a movement, like other social movements. Earlier today, I was reading The Rocky Road to a Real Transition. The Transition Town’s Movement and What it Means for Social Change. This is a constructive critique of the Transition Towns movement. I recommend reading the ‘Rocky Road’ booklet as it asks a number of questions that are applicable to any movement that advocates positive social change. From reading the booklet, I’ve pulled out some questions we might similarly ask of the Open Education movement. What do you think? I’ll try to offer some answers in this book chapter I’m writing…

• What is Open Education attempting to transform? Towards what, from where?
• What can we learn from other historical and existing models of organising (social) change?
• What is the historical and political context of Open Education?
• To what extent is Open Education for radical social change and not simply about change within the existing boundaries of education?
• Is Open Education apolitical? Can it be? How effective can depoliticised movements be?
• To what extent is the Open Education movement really facing up to the issues of social inequality?
• How does Open Education resist neo-liberal government policies and how is it being co-opted by government/private funding bodies as a way to maintain economic and political business-as-usual?
• Do we recognise that we are complicit in the problems we are critical of? Is it a self-reflexive movement?
• How does the liberalisation of educational resources (OER) serve the liberalisation of the knowledge economy?
• To what extent does Open Education present a real challenge to the existing forms of education? Or rather, to what extent can Open Education be ignored?
• How do the objectives of Open Education tie into the objectives of other movements for social change? Are we working together?
• Creating alternatives to the status quo is one method of introducing change but to what extent does Open Education resist and challenge mainstream education?
• Are our institutions resilient and sustainable? How can Open Education contribute to sustainability? How might Open Education be vulnerable to the unsustainability of institutions?

I’ve just given a 15 minute presentation as part of a session on ‘sustainable practice in OER‘. My slides are below. I’ve presented as one of a number of speakers on this subject before, discussing the more obvious ideas around sustainability that have arisen from leading the ChemistryFM project. I didn’t really go over them again today, preferring to think about sustainability in the wider social context and beyond the specific outcomes of our project.

A few ideas that we, in the Centre for Educational Research and Development (CERD), are working on and leading at the University of Lincoln, are included in the slides below, but I’d like to highlight them here so you don’t miss (or dismiss) them based on the outline in my presentation.

The main message about sustainability that I tried to push across in the presentation is that for OER and Open Education in general to be sustainable, we need sustainable societies and a sustainable planet. These are, arguably, not sustainable in their current form, so how can Open Education both contribute to sustainability in general and therefore become sustainable in itself as a paradigm of education?

Following Prof. Mike Neary’s lead in my department, I suggested that the ideas of ‘student as producer’, ‘pedagogy of excess’ and ‘teaching in public’ are attempts to not only change education at the university so that it is sustainable (among having other positive attributes), but can also be usefully adopted by advocates of open education and help develop a wider framework of sustainability for the ‘revolutionary’ changes in education which proponents of Open Education keep referring to.

Under those three headings, I have highlighted a couple of other ideas worth engaging with by ‘open educators’. They are ‘mass intellectuality’ and ‘commonism’, both of which have been developed in the area of political critical theory. The best thing to do if you’re interested in these terms, is to follow the links in the presentation, some of which I also include below.

There’s no certainty that any of this will achieve our goals of sustainability, but personally I am satisfied that it is a practical and intellectually rigorous direction to pursue with all the critical energy I can manage.

On ‘Student as Producer’ see the book chapter that Mike and I wrote and read about how this is starting to be developed as a core principle and practice at the University of Lincoln.

On ‘Pedagogy of Excess’, Mike and Andy Hagyard, who also works here in CERD, have a book chapter due out in September. If you want to read a draft, I’m sure they will oblige, so please do ask.

On ‘Teaching in Public’, I have a few notes from a presentation, and we have just got the go ahead from the publisher, Continuum, to write a book on this subject, which all members of CERD are contributing to. I will be writing about Teaching in Public in the context of open education, thinking about Burawoy’s statement that “students are a teacher’s first public”.

On ‘mass intellectuality’, we write about it in the Student as Producer chapter (see above), but are drawing on a history of this terms’ development in political critical theory. Most sources seem to lead back to Negri and Hardt, which draws on the work of autonomism, which has developed Marx’s ideas around the ‘general intellect’. I would strongly recommend Dyer-Witheford’s book, Cyber-Marx: Cycles and Circuits of Struggle in High Technology Capitalism, for a good discussion on both the ‘general intellect’ and ‘mass intellectuality’, especially how it might relate to open education. We drew on this book for our book chapter.

On ‘commonism’, again, see this article by Nick Dyer-witheford, where he attempts to elaborate the idea. I think that those who are advocates of ‘the commons’ and P2P might like the ideas that are developing around ‘commonism’.

Finally, here are today’s slides:

Here are the slides I used for JISC’s Greening ICT Programme Meeting. There are 25 slides with lots of notes and references from slide 26 onwards.